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Help Center

Questions & Answers

COVID-19

STAY SAFE!

Can I still order VIDEOBUDDY products during COVID-19?

Does Covid-19 affect the shipping of my product?

General

How does my VIDEOBUDDY work?

Which devices do fit to the VIDEOBUDDY products?

Shipping

Can my VIDEOBUDDY be shipped worldwide?

How long does the shipping process take?

What are the shipping costs?

Are there any custom fees or International taxes?

Can I track the status of my order?

Will my order be shipped in the same package?

Payment

What are my payment options?

Which currencies can be used?

What can be done when I have payment problems?

Order

Where is my order?

Can I change or cancel my order?

I didn't receive everything I ordered, what happened?

Something is not right about my order, what should I do?

Returns

Can I get a refund?

How do I return an item?

Can I exchange a product?