Return & Refund Policy
All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled. Since we are trying to ship your order as soon as possible, the time to cancel might be limited. If your order has been paid and you need to change or cancel it, try to do that as soon as possible. Then we'll try to do as much as we can.
But if we can't cancel, don't worry! If you are unsatisfied with your order, then let us know within 30 calendar days after receiving the product. Explain the issue at the Return Center, in an email or in the contact form and we will help you out as soon as possible.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you received a defective of faulty item, send us an email or use the contact form with photos with proof of the issue/damage within 7 days after de delivery. After this process we will provide a return address and a replacement of product or refund as preferred.
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- The order contains visuable damage caused by reckless use.
If you're not completely satisfied with your order, please go to the Return Center. It is also possible to send us an email at firstname.lastname@example.org or fill in the contact form. Explain us the reason of return and include your order number. We will then provide you the instructions for returning the product. Costumers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
NOTE: To be eligible for a return and refund the goods can't have damage caused by usage of the product.
When the returned item is received and inspected, the customer will receive an email notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.