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Shipping policy

We offer shipping to more than 200 countries all over the world. We use the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

Delivery Time 


If you live in The Netherlands, your order will always arrive the next workday and will be totally FREE.


The shipping rates and delivery times vary depending on your destination. For the exact information that is designated for your country, please go to check out the tabs below.


* These transit times are an estimation in working days, starting after the parcels leave the international sorting centre in The Netherlands.

European Union

Country & Transit in working days

Austria

4

Belgium

1

Bulgaria

4 - 5

Croatia

5 - 8

Cyprus

4 - 7

Czech Republic

3 - 5

Denmark (excl. Faroe Islands and Greenland)

2 - 3

Estonia

4 - 5

Finland

4 - 5

France (incl. Monaco and Corsica, excl. Andorra)

2 - 3

Germany

2

Greece

4 - 7

Hungary

3 - 5

Ireland

3 - 4

Italy (excl. San Marino and Vatican City)

3 - 6

Latvia

4 - 5

Lithuania

4 - 5

Luxemburg

2

Malta

5 - 7

Netherlands

1

Poland

3 - 5

Portugal (incl. Azores and Madeira)

3 - 5

Romania

4 - 5

Slovakia

3 - 5

Slovenia

3 - 5

Spain (incl. Balearics, ecl. Canary Island)

3 - 5

Sweden

2 - 4

United Kingdom

2 - 3

Non-European Union

Country & Transit in working days

Aruba

4 - 8

Australia

6 - 11

Bonaire, Sint Eustatius and Saba

4 - 8

Brazil

6 - 15

Canada

5 - 11

China

5 - 15

Curaçao

4 - 8


Hong Kong

5 - 7

India

6 - 10

Indonesia

6 - 10

Israel

4 - 6

Japan

4 - 7

Kosovo

7 - 9

New Zealand

6 - 9

Philippines

8 - 15

Russia

8 - 10

Singapore

4 - 6

South Africa

8 - 10

South Korea

8 - 15

Switzerland

3 - 5

Taiwan

6 - 9

Thailand

6 - 9

Turkey

5 - 12

Ukraine

10 - 12

United States

4 - 7

Vietnam

8 - 15


If you can't find the delivery time for your country, please contact us at support@myvideobuddy.com.

 Shipping Prices 


The shipping prices are based on the rates managed by the big couriers.

The Netherlands


PostNL: 1 working day — FREE

PostNL: 1 working day + Track and Trace — 3,95


EU 1

Austria, Denmark, France, Italy, Luxembourg, Poland, Spain, Sweden, Belgium, Germany, Monaco 


Standard Shipping — €1.45 

Standard Shipping + Track and Trace — €5.15


EU 2

Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Montenegro, North Macedonia, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, United Kingdom


Standard Shipping — €4.45 

Standard Shipping + Track and Trace — €10.95 


Rest of the World


Standard Shipping — €14.95 

Standard Shipping + Track and Trace — €21.25 


Change of Address

In case of address change please talk to our online support at your earliest or send us an email at support@myvideobuddy.com Please bear in mind that we are unable to promise address change deliveries within our promised times if address change request came after the order is shipped out.


Split Shipping


Sometimes we may split shipping in 2 or more shipments for logistical reasons. Items in the same purchase will sometimes be sent in separate packages and maybe even arrive on different days. In case of split shipment please note that shipping times may vary for later shipments.

If you have questions about your order please send an email to: support@myvideobuddy.com or fill in the contact form on the website.

All orders are shipped after confirming that the payment is received.

Standard Shipping 

We have a strict product control to be able to deliver our product in the best quality possible. Because of this service it may take 2-3 working days as processing time after receiving your payment. In case an item is out of stock, we will restock as soon as possible. Our website gives you the possibility to submit your e-mail address and we will let you know when the item is back in stock.

We try our best to display the size of each item and request our customers to have a look at sizing table for each item before placing the order. Otherwise, it can only result in extra shipping delays because we truly care our valued buyers and our mission is to give them the best of class products along with service and let them enjoy the pleasant, happy and satisfied shopping experience.

Tracking

After the order is shipped out, the customer will get an email notification with tracking information. Our qualified shipping team will follow each and every order and will constantly update the customer on the shipping status of their product. You can view the tracking information of your shipment in the email we will send you right after you placed your order and after every new update from the shipping company.

For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us by mail: support@myvideobuddy.com. Make sure you add your order number in the subject of your email. So we can solve your problem the quickest way possible.

Working Days

Days mentioned herein are Working days, excluding Weekends, Sundays and Public Holidays.

Logistics Company

Different countries use different logistics, and the cooperation logistics type has the following: Epacket, USPS, DHL, FEDEX, PostNL etc..

International taxes might be applied depending on your country's taxes policy. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

If the product you ordered needs to be returned. We will refund the amount payed minus costum fees. If you wish to return a product, please send us an email at support@myvideobuddy.com.

If the customer refuses to accept to pay the custom fees and returns the product, we will refund the paid amount.

Contacting Us


If there are any questions regarding this policy you may contact us at

support@myvideobuddy.com